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How 0oo Handles Your Rights and Data

Every account on 0oo operates under a clear set of terms — covering how your data is stored, how disputes are handled, and what applies where local law…

Terms of UsePrivacy PolicyAccount ConditionsCookie NoticeJurisdiction Clause

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What Our Terms Cover and Where They Apply

0oo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 0oo and eligibility to hold an account depends on local law and is available only where local law permits. Our terms of use set out the binding agreement between you and the platform — covering account creation, wallet activity, and how disputes are escalated.

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Indian account holders transacting via UPI, Paytm, or PhonePe are subject to the same core terms, with payment-specific conditions noted at the point of deposit or withdrawal. We retain transaction records for the period required under applicable law, and you may request a summary of your
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account history at any time through the support portal. Any amendments to these terms are communicated by email at least seven days before they take effect, giving you time to review and, if needed, close your account before the new terms apply.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy and Legal Matters

If you have a question about our terms, a data request, or a formal dispute, these are the three channels we monitor for policy and legal correspondence.

Legal Email Send formal data requests, account-closure notices, or dispute filings to our dedicated legal address. We acknowledge receipt within 24 hours and provide a full written response within two business days.

Live Chat For quick policy questions — what a clause means, how a transaction is recorded, or how to update your account details — our chat team is available around the clock and can escalate to the legal desk if needed.

Support Portal Log in and raise a formal ticket under the Legal and Privacy category. Tickets create a documented thread, which is useful if you're tracking a data-access request or an account dispute through to resolution.

HOW WE MANAGE YOUR DATA

Data Handling, Cookies and Account Security at 0oo

We keep your personal data only as long as necessary for account operation and as required by applicable law.

Data Storage

Account details, transaction records for UPI and Paytm activity, and communication logs are stored on encrypted servers. We do not sell or share your personal data with third-party marketers under any circumstance.

Cookie Policy

We use session cookies for login continuity and analytics cookies to improve page performance. You can manage cookie preferences from the settings panel in your account without affecting your ability to deposit or play.

Account Security

Every account is protected by two-factor authentication at login. Withdrawal requests are verified against the registered payment method — UPI ID, Paytm number, or PhonePe handle — to prevent unauthorised transfers.

Data Retention

We hold KYC documents for the period mandated by applicable financial regulations. Once that retention window closes, documents are securely deleted and you receive a confirmation notice to your registered email address.

Your Request Rights

You may request a full export of your personal data, ask us to correct inaccuracies, or request account deletion at any time. Requests submitted through the support portal are processed within five working days.

Dispute Escalation

If a resolution through our support team does not satisfy you, you may escalate the matter in writing to our legal desk. We document every stage, and account holders in Mumbai or anywhere across India follow the same escalation path.

Common Questions About Our Terms and Policies

These are the questions we receive most often about our legal terms, privacy practices, and account conditions. If something here doesn't answer your specific situation, raise a ticket through the support portal and our legal team will respond in writing.

These terms apply to anyone who opens an account on 0oo where local law permits. Access and eligibility are determined by your jurisdiction; if local law does not allow participation, these terms cannot create an entitlement to use the platform.

Log in, go to the support portal, and raise a ticket under the Legal and Privacy category. Select the data-export option, confirm your identity, and we will compile and send your full data file within five working days.

Yes. Submit a deletion request through the support portal. We will close your account, clear your personal data after the mandatory retention window, and send a written confirmation to your registered email once the process is complete.

Withdrawals are matched against the payment method you used to deposit — your registered UPI ID, Paytm mobile number, or PhonePe handle. If details do not match, the withdrawal is held and our verification team contacts you directly.

We send an email to your registered address at least seven days before any change takes effect. If you do not agree with the updated terms, you may close your account before the effective date and your existing balance will be returned.

Disputes are governed by the law of the jurisdiction stated in the full terms document. Where local law applies additional requirements — as is the case for account holders in India — those local rules take precedence within that jurisdiction.

Transaction records, including UPI and PhonePe activity, are kept for the period required by applicable financial regulations. After that window closes, records are deleted and you receive a confirmation. You can request a summary at any time before deletion.

How 0oo Handles Your Rights and Data

Reach Us on Policy and Legal Matters

Data Handling, Cookies and Account Security at 0oo

Data Storage

Cookie Policy

Account Security

Data Retention

Your Request Rights

Dispute Escalation

Common Questions About Our Terms and Policies

01 Who do these terms apply to?

02 How do I request a copy of my personal data?

03 Can I ask 0oo to delete my account and personal data?

04 How does 0oo verify my identity before processing a withdrawal?

05 What happens if the terms of use change?

06 Which law governs disputes with 0oo?

07 How long does 0oo keep my transaction records?

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