Reference

How 0oo Handles Your Personal Data

At 0oo, we keep your personal data under a clear, accountable framework — what we collect, why we hold it, and how long it stays with us is…

No data sold to third partiesAccount data encrypted at restUPI & Paytm transaction records protectedRight to access your data anytimeData deletion requests honoured
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0oo How 0oo Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access, correct, or delete the personal data we hold on your account, or if you have a question about how 0oo processes your information, our privacy team is…

Email Privacy Request Send a written data request, subject-access request, or deletion notice to our dedicated privacy address. Include your registered account email so we can locate your record without delay and respond within the committed window.
Live Chat Support Our live chat channel is staffed around the clock. Start a chat session, select the Privacy category, and a support agent will log your request and escalate it to the privacy team on the same shift. No waiting for office hours.
Account Settings Panel Log in, navigate to Account Settings, and use the Data and Privacy section to download a copy of your stored profile data or submit a deletion request directly. Most data exports are ready within four hours of the request.
HOW WE PROTECT YOUR DATA

Our Data Handling Practices at 0oo

Concrete security practices and clear retention rules sit behind every data point we collect.

Data Collection

We collect only the data needed to run your account: name, email, date of birth for age verification, and payment identifiers such as your UPI handle or Paytm number. We do not collect data beyond what account operation and legal compliance require.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit most. You can manage cookie preferences through the banner on your first visit or via browser settings at any time without losing account access.

Account Security

Passwords are hashed using industry-standard algorithms and never stored in plain text. We support two-factor authentication on your account, and any login from an unrecognised device triggers an email alert so you stay in control of access.

Data Retention

We retain account data for as long as your account is active and for up to five years after closure to meet financial record-keeping obligations. Anonymised analytics data may be held longer; no personally identifiable detail is kept beyond the mandatory retention window.

Third-Party Sharing

Your data is shared only with the processors we need to operate the platform — payment gateways like UPI and PhonePe rails, identity verification providers, and fraud prevention services. We do not sell or rent personal data to marketers or data brokers.

Your Rights and Requests

You may request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal hold applies. Send your request through the Account Settings panel or via our privacy email and we will respond within the statutory window for your jurisdiction.

Common Questions About Your Data and Privacy

Below are the questions we hear most often from account holders about how 0oo collects and uses personal data. If your question is not covered here, our live chat privacy channel can answer it in real time — day or night, including players in Mumbai and across India who need a quick clarification before completing their account setup.

We collect your name, email address, date of birth, and contact number during registration. Once you add a payment method, we also store the associated UPI handle or Paytm or PhonePe identifier needed to process deposits and withdrawals on your account.

We share data only with the service providers required to run your account — payment processors, identity verification partners, and fraud detection services. We do not sell your personal data to any third party, and our processors are bound by data protection agreements.

We retain your account records for up to five years following closure to satisfy financial and regulatory record-keeping requirements. After that window closes, personally identifiable data is deleted or permanently anonymised from our systems.

Log in and go to Account Settings, then select Data and Privacy to download a structured export of your profile and transaction history. Alternatively, email our privacy team with your registered address and we will prepare your data package within the statutory window.

Yes. Submit a deletion request through the Account Settings panel or via our privacy email. We will remove all personally identifiable data that is not subject to a legal retention obligation. We will confirm completion of the deletion in writing once it is done.

Payment identifiers such as UPI handles and Paytm wallet references are encrypted in transit and at rest. We do not store full card or bank account numbers on our servers; payment processing is handled by certified gateway partners who hold their own security compliance.

We use functional cookies for session management and analytics cookies to improve the lobby experience. You can accept, reject, or customise non-essential cookies via the preference banner on first visit, or update your choices at any time through your browser settings.

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